Abuse Policy
What is spam ?Sending a message, especially an advertisement, to more than five recipients, is by itself spamming unless the individuals have specifically requested to be added to a mailing list on that topic. This includes both commercial advertisements and informational messages sent to recipients via electronic mail (email) as well as off-topic messages posted in Usenet discussion groups where the recipient has not requested or invited the message. Email is a person-to-person medium, not a broadcast medium.
Our spam Policy
Why?
Unlike senders of traditional "junk mail" who are required to pay for
envelopes, materials and postage, senders of UBE/UCE can, given the
nature of the internet, impose enormous costs on the recipients of
their messages at little or no cost to themselves.
Costs imposed on UBE/UCE recipients include:
- ISP bandwidth used to deliver UBE/UCE
- additional IP infrastructure needed to handle UBE/UCE
- time and money wasted in filtering out and deleting UBE/UCE.
- A. Customers are not allowed to transmit bulk unsolicited
commercial email ("UCE") or unsolicited bulk email ("UBE") messages to
any Internet user via their Cysonet Managed Hosting (Cysonet)
address-space or via any other Internet connection that in any way
implicates the Cysonet net blocks. This also counts if you are using a
different provider to mail and have the intended site hosted at Cysonet.
- B. Customers are not allowed to temporarily or permanently
connect an insufficiently secured mail server to the Cysonet network.
Your mail server is only allowed to accept incoming email that is
destined for your own email domain(s), and it is only allowed to
transmit outgoing email that originates inside your own IP range or
local network. Under no circumstance is your mail server allowed to
accept email from outside your network for subsequent delivery outside
your network. In short: your mail server must be either a starting
point or an end point for email, not a transit point. Cysonet
explicitly reserves the right to block an insufficiently secured mail
server without advance notice.
- C. Bulk mailing is only allowed using OPT-IN mailings.Iif
databases are used in which the receiver did not authorize YOU, the
mailer, to use his email address, will be seen as UBE/UCE and we will
act accordingly, upon receiving of complaints.
- D. When we.re being notified of an alleged violation of our
spam policy by you or one of your customers, Cysonet will initiate an
immediate investigation (within 48 hours of notification). During the
investigation, Cysonet may restrict customer access to the network to
prevent further violations. If a customer is found to be in violation
of our spam policy, Cysonet may, at its sole discretion, restrict,
suspend or terminate customer's account. In case of being a First Time
Offender, depending on the severity you.ll receive an official warning.
- E. The next time a customer is found to be in violation of
our spam policy, Cysonet will remove your DNS records without advance
notice. This will stay so for 48 hours, thereafter it can be added
again. For each time we receive complaints we'll keep repeating this
procedure so the mailing will cause no benefit. If your server was used
to send spam we'll setup a lock on port 25 (SMTP) for your IP's.
(Second Time Offender)
- F. When we keep receiving complaints Cysonet can and will terminate the customers account.
- G. Cysonet has the right to block traffic from or to other
networks to prevent receiving or broadcasting UBE/UCE. This may result
in temporarily loss of connection to other networks.
The dutch version of our spam policy prevails.
If you have any questions regarding the above, please contact